Effective Date: April 28, 2025
Welcome to OnlyGeneric.in (“we,” “us,” “our”). By accessing and using our website and services, you agree to the following Terms and Conditions. Please read them carefully.
Note: OnlyGeneric.in is an online platform powered by Pramukh Medical. All medicines sold and delivered through OnlyGeneric.in are fulfilled and dispatched by Pramukh Medical in compliance with applicable regulations.
Cancellation, Return, and Refund Policy
• Customers can cancel their order at any time before delivery without any penalty.
• Medicines can be returned or exchanged within 15 days of delivery, provided the packaging is intact and the medicine is not fully opened or used.
• Refunds will be processed to the original payment method within 7–10 business days after receiving and inspecting the returned item.
• We are committed to offering a flexible and hassle-free return and cancellation experience for our customers.
Use of the Website
• OnlyGeneric.in provides an online platform for the sale of genuine generic medicines and healthcare products.
• By using this site, you confirm that you are at least 18 years old or accessing the site under the supervision of a legal guardian.
• You agree to provide accurate, complete, and updated information when placing an order.
Prescription Requirement
• Certain medicines require a valid prescription from a registered medical practitioner.
• Customers must upload or send their prescriptions via WhatsApp for verification and approval before order processing.
• We reserve the right to cancel any order if a valid prescription is not provided.
Pricing and Discounts
• Prices and discounts displayed are subject to change without prior notice.
• Up to 80% savings are available on selected generic medicines compared to market retail prices.
Order and Delivery
• Orders are processed after prescription verification (where required).
• Medicines are delivered within 48 hours of order confirmation, subject to availability and serviceable areas.
• Delivery charges may apply based on the delivery location if the total bill amount is less than ₹1000.
• Delivery times may vary depending on location and unforeseen circumstances.